Collaborating with cross-functional teams, including developers, product managers, testing, marketing, and support teams, to create and maintain technical documents, including user manuals, installation guides, release notes, developer documentation, and context-sensitive help. Reviewing and editing technical documents produced by team members to ensure high quality, completeness, and accuracy. Driving a continuous review process to ensure technical documentation meets company standards, and simplifying the language and format to improve usability. Defining and maintaining document lifecycle and tracking systems to support on-time delivery of new release documentation. Developing comprehensive style guides and document templates to standardize documentation formats and writing styles. Designing and managing the information architecture of internal and external documentation. Managing the publication of all technical documents. Managing project timelines, ensuring the successful delivery of documentation to coincide with product releases.

Managed product documentation for Universal Directory, Active Directory, Microsoft Apps, Azure Integration, and Sync projects. Collaborated with product managers, engineers, and other subject matter experts to create and update documentation on help.okta.com. Partnered with UX designers on UI component copy based in overall product strategy. Published new content on a weekly and monthly basis. Edited help pages and CSS styling for localization, inclusive language, and migration to DITA.

Established and drove processes to engage Information Services on updates to Platform Science products, developer tools, and the platform. Built the information architecture for the Product Information Resource Center. Maintained documentation with the Paligo content management system (based in HTML, XML). Consolidated and maintained API, SDK, and AMQP documentation for developers in our developer documentation portal, using ReadMe (based in Markdown, JSON) as the content management system. Advised developers and UX designers on UI text. Hired and mentored a junior writer. 

Designed and edited end-user and internal documentation and labeling for BD’s Infusion and Dispensing product lines. Edited test protocols and test reports for the 510K remediation project. Updated documentation for IEC, EN, AAMI, and ISO compliance.  Authored end-user and internal documentation in Madcap Flare, Adobe FrameMaker, and Adobe InDesign. Updated product labeling in Adobe Illustrator.

Designed and maintained online help systems for SaaS products using Madcap Flare, RoboHelp, Adobe Dreamweaver, HTML, CSS, JavaScript, PHP, Confluence, and Microsoft Office Suite. Created and edited user guide content and training materials for internal and client user groups. Established documentation architecture and content strategy for several projects. Transformed existing print documentation into online help. Partnered with software developers, user experience designers, business analysts, and product managers to document product functionality and identify communication strategy for user issues. Worked within Agile/OSAM framework to adhere to tight sprint deadlines, and helped develop organization-wide Agile strategy. Developed and delivered training on minimalism concepts for User Assistance Community of Practice. Helped design and maintain user documentation templates for use across several organizations.

Wrote about issues, current events, and pop culture affecting the Asian American community. Published a monthly column using Drupal.

Created standard correspondence and training materials for a team of seven Contract Managers. Facilitated project plan meetings. Created and maintained the Vendor Management Library by writing executive summaries on outsourcing and vendor management strategy.

Supported Vice President of Marketing and Promotions. Represented the magazine at various cultural events in Los Angeles. Managed Marketing department schedule. Organized meetings with potential partners, and administered all staff meetings. Supervised two promotions assistants. Fostered relationships with film studios, radio stations, and ad agencies for promotional opportunities.

Wrote, and published several celebrity features focused on Asian American figures in entertainment, including the cover story of the 2006 issue. Wrote beauty features and music reviews. Fostered relationships with publicists, agents, and PR Firms. Planned and conducted interviews with celebrities. Organized media sponsorship and promotional events in Los Angeles. Planned the editorial calendar and assisted in editing submissions.

Information Technology

Southern New Hampshire University

UX Writing Fundamentals

UX Content Collective

English

California State University Fullerton