Hi!
I’m Theresa
I’m a professional writer with over 15 years of experience designing content that helps companies connect with their users.
I partner with your developers, product managers, customer service representatives, and subject matter experts to get to the meat of what customers need. Then I create UI components and documentation that help your customers use your product as quickly and safely as possible.
Specialties
Content Design
I design content specifically with customers, end-users, developers, internal users, and prospective customers in mind. I am also intentional about accessibility and inclusive language.
Product
I create UX copy and documentation suited to the needs of the audience, whether it’s online help, knowledge bases, comprehensive user guides, API reference, or blogs.
Content Management
I have experience with all types of tools, including Madcap Flare, Adobe FrameMaker, Paligo, WordPress, Zendesk, ReadMe Confluence, and others.
Style & Editing
I peer edit the work of fellow writers and can create style guides and templates to ensure a consistent voice and branding. I also ensure that content can be easily localized.
Design
My workflow includes tools such as Figma, Adobe Dreamweaver, Photoshop, Illustrator, InDesign, and Axure RP.
Document Control
I have experience in Github, Perforce, and SVN to ensure documentation versions are organized and secure.
Coding
I’m fluent in HTML, CSS, PHP, XML, DITA, JavaScript, JSON, and Markdown.
Project Management
I have experience with several frameworks such as Agile, Waterfall, and Kanban.
